IT Support Analyst - MWH

Role Overview

We are looking for a reliable and self-motivated IT Support Analyst to join our internal helpdesk team. In this deskside support role, you will deliver hands-on and remote technical assistance to employees across the West Coast, from our Phoenix, Arizona office. You will handle complex issues, ensure smooth day-to-day IT operations, and serve as a key point of contact for our employees.

What You Will Do

Provide deskside and remote technical support for hardware, software, and connectivity issues. Troubleshoot and resolve complex technical issues in a timely manner, following ITIL best practices where applicable. Manage device lifecycle tasks, administer user accounts, and deliver advanced support for Microsoft Office 365 services.

Why It Might Be a Fit

Success in this position hinges on your ability to work independently, juggle priorities from multiple stakeholders, and proactively solve problems in a distributed environment. You will have opportunities to automate repetitive tasks, improve efficiency, and contribute to process improvements.

Requirements

• 3-5 years of hands-on experience in a deskside/desktop support in a Microsoft Windows based small to medium sized business environment
• Strong customer service skills and experience, with excellent verbal and written communication abilities
• Demonstrated ability to work independently and manage competing priorities effectively
• Solid understanding of basic networking concepts
• Working knowledge of identity management systems (Azure AD / Entra ID)
• Experience writing and using scripts to automate routine tasks
• Proficiency with Windows 10/11 and Microsoft Office 365
• Valid driver’s license and willingness and ability to travel 10–15% within the United States

Benefits

• Group health & welfare benefits including options for medical, dental and vision
• 100% Company Paid Benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee Assistance Program and Health Advocate
• Voluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnity
• Flexible Time Off Program (includes vacation and personal time)
• Paid Sick and Safe Leave
• Paid Parental Leave Program
• 10 Paid Holidays
• 401(k) Plan (company matching contributions up to 4%)
• Employee Referral Program