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Job description
The Card Services Specialist plays a vital role in ensuring accurate and timely processing of card-related transactions and member support activities. This position requires strong attention to detail, sound judgment, and the ability to work effectively in a fast-paced remote environment.
Process reimbursement requests, manage fraud cases, process wallet transfers, review transactions, and manage card status updates.
The ideal candidate will have 8+ years of contact center experience, preferably in the healthcare industry, and be proficient in technologies related to contact center operations.
Company
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Healthcare • Tech, Software & IT Services
NationsBenefits, LLC is a rapidly expanding healthcare fintech company that designs supplemental benefits, flex card payment platforms, and member engagement tools for managed care organizations. By integrating compliance-centric infrastructure and proprietary technology, the company enables health plans to deliver value-based care that reduces costs, improves outcomes, and addresses social determinants of health. Its comprehensive suite of solutions empowers members with high-quality benefits while driving growth and satisfaction for plan sponsors. NationsBenefits differentiates itself through a culture of innovation, a global workforce spanning the U.S., South America, and India, and strong career development opportunities for employees.