Senior Support Engineer

Role Overview

We are looking for a Senior Support Engineer to resolve complex technical issues escalated by Nebius clients and Technical Account Managers. This role demands advanced expertise, strong problem-solving skills and a customer-focused approach to ensure seamless operations.

What You Will Do

Lead the diagnosis and resolution of advanced technical issues across Linux, networking, security, Kubernetes and cloud environments. Serve as a technical escalation point, providing guidance and support for complex troubleshooting scenarios.

Why It Might Be a Fit

You will lead process improvements, mentor junior staff and develop scalable support practices. You will also collaborate with cross-functional teams to minimize service disruptions and improve processes.

Requirements

• Linux administration – expert
• Networking – advanced
• Kubernetes – advanced
• Cloud platforms (AWS, Azure, GCP) – advanced
• Python/Bash scripting – advanced
• Machine learning training, inference and pipelines – intermediate
• Data storage concepts – advanced
• Troubleshooting & problem-solving – expert

Benefits

• 100% company-paid medical, dental, and vision coverage for employees and families
• Up to 4% company match with immediate vesting
• 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers
• Up to $85/month for mobile and internet
• Company-paid short-term, long-term, and life insurance coverage