Client Support Representative I (Product Support Representative I) - REMOTE

Net Health is a high-growth and profitable company that offers a work-from-anywhere environment, unlimited PTO, and a comprehensive benefits package. As a Client Support Representative I, you will respond to product application support questions, analyze problems, and recommend corrective action. The ideal candidate has 1-2 years of experience in client service or technical support, a high school diploma or equivalent, and healthcare customer support experience.

Requirements

• Analyze and resolve issues for clients using department guidelines and timeframes
• Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services
• Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues

Benefits

• Unlimited PTO
• Comprehensive benefits package
• Employee resource groups
• Casual dress code
• Prioritized employee wellness
• Diversity and inclusion
• A voice
• New hire support
• Career development
• Educational assistance
• Employee referral bonus
• Progressive parental leave