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Job description
The Help Desk Analyst will support NDS at their Schaumburg HQ by providing support to include technical advice, guidance, and informal training to end users (local and remote) for hardware and software. Perform necessary diagnostic and corrective actions for hardware and software problems. Respond, resolve and document all service tickets using NDS’ proprietary ticketing system. Provide high level of customer satisfaction in a timely manner.
Respond to incoming support issues via phone and email while providing a positive customer service experience. Document work and resolution for each ticket. Create, update and delete user accounts as requested. Facilitate IT onboarding process by training new employees on provisioned hardware. Support users on Microsoft platform (OS and Office365). Support users on laptop/tablet hardware. Support, install and configure technology for HQ and remote employees. Develop and maintain support documents and end-user documentation. Inventory management.
The right candidate will possess a balance of both technical and soft skills. They will understand desktop hardware and software, be process oriented and strive for continual learning and improvement. They will also have a business professional demeanor with good verbal and written skills.
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Company
Tech, Software & IT Services • Corporate Services
Network Data Systems (NDS) delivers customized IT infrastructure solutions to help organizations improve performance and achieve business goals. We specialize in IT Managed Services, Consulting, and Transformation, alongside expertise in Unified Communications, SD-WAN, and leading technologies like Microsoft, VMware, and Cisco. NDS provides comprehensive support, from strategic planning and implementation to ongoing management and staff augmentation. NDS differentiates itself through a commitment to long-term partnerships built on integrity and responsive, adaptable service. Our experienced IT professionals focus on aligning technical solutions with overall business objectives, delivering value through increased efficiency, reduced costs, and enhanced customer experiences. We are dedicated to providing a world-class experience for both our partners and their clients.