Queue Manager

Role Overview

We have a unique opportunity as a Queue Manager to work alongside engineers and manage tickets. This is a great starting point to build your career in the technical field. It does not require any technical experience but a strong interest in learning and demonstrating that is a plus. Work well in a busy team, being quick to learn and able to deal with a wide range of issues.

What You Will Do

Manage tickets, work alongside engineers, and develop skills and knowledge. Actively seeks out tasks that help develop skills and knowledge, ability to multi-task and prioritize work appropriately, and good self-awareness – understanding skill/knowledge and when to escalate.

Why It Might Be a Fit

Strong analytical skills, ability to collate and interpret data from various sources, and clear communication skills – verbal and written. We expect all employees to continue developing their careers through performance and study, and we strive to provide a strong, long-term career path that provides both financial and professional rewards.

Requirements

• Associate’s degree in Information Technology, Computing, Logistics or other relevant area of study or equivalent work experience
• Basic understanding of networking devices and/or applications is desired but not required

Benefits

• Estimated base salary range of $35,000-$45,000
• Strong, long-term career path that provides both financial and professional rewards
• Opportunity to continue developing careers through performance and study