EA-Client Support Specialist I

Role Overview

As a member of the NGP VAN Support team, you will serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations. You'll provide timely responses to inbound support requests with positivity and user empathy, and triage and resolve client issues through collaboration with sales, product, data, and/or engineering teams.

What You Will Do

Provide timely responses to inbound support requests, triage and resolve client issues, utilize internal documentation to deliver accurate support, and maintain detailed records of client interactions and resolutions.

Why It Might Be a Fit

This is an entry-level role with high expectations for responsiveness, empathy, and consistent knowledge development. You'll work with a team of expert practitioners who make sure our clients are able to accomplish their goals, and you'll have opportunities for skills trainings and professional growth.

Requirements

• 1 year of experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits
• Experience using NGP8, EveryAction, VAN or VoteBuilder (or their competitors)
• Excellent oral and written communication skills
• Strong critical thinking, logical problem-solving ability, and a willingness to learn
• Professional phone manner and undying patience
• Strong collaboration skills, with proven ability to communicate effectively, particularly with other internal teams
• Detail-oriented, great at following up and don't let things slip through the cracks
• Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support
• Demonstrated history of being a team player

Benefits

• Comprehensive benefits package
• Bonuses, incentives, equity, and a comprehensive benefits program