Service Manager
NovibetAthens, Attica, Greece
Posted March 2, 2026
Full Time
About the Company
Novibet is a dynamic, fast-growing GameTech company operating in Europe, the Americas, and ROW countries, with hubs in Greece, Malta, Brazil, and Mexico.
Job Description
Join Novibet as a Service Manager and take on a key role in a dynamic, fast-growing company. As a Service Manager, you will oversee the effective execution of Incident, Problem, and Change Management processes, act as the primary point of contact for service-related issues, and drive continuous improvement initiatives to enhance service quality and customer satisfaction.
Requirements
- Bachelor's degree in Information Technology, Engineering, or a related field
- Strong experience in IT Service Management, preferably in a Service Manager, IT Operations Manager, or similar role
- Solid understanding and hands-on experience with ITIL practices, especially Incident, Problem, and Change Management
- Excellent communication skills in English (written and verbal)
Benefits
- Competitive Compensation: Attractive salary and bonus scheme
- Health insurance: Group health & medical insurance package
- Top-Notch Equipment: All the tools you need for your role
- Career Growth: Focused career development, performance management, and training opportunities
- Alternative Transportation: Shuttle buses & Carpooling options
- Free access to our in-house gym to keep you energized
- Inclusive Environment: A welcoming, international, and multicultural team
- Engaging Activities: Exciting events, sports, and team-building activities
