Service Manager

Join Novibet as a Service Manager and take on a key role in a dynamic, fast-growing company. The Service Manager will oversee the effective execution of Incident, Problem, and Change Management processes, ensure timely resolution of service-related issues, and drive continuous improvement initiatives to enhance service quality, operational efficiency, and customer satisfaction.

Requirements

• Bachelor's degree in Information Technology, Engineering, or a related field
• Strong experience in IT Service Management
• Solid understanding and hands-on experience with ITIL practices, especially Incident, Problem, and Change Management
• ITIL certification (Foundation or higher) will be considered a strong asset

Benefits

• Competitive Compensation
• Health insurance
• Top-Notch Equipment
• Career Growth
• Alternative Transportation
• Free access to our in-house gym
• Inclusive Environment
• Engaging Activities