We are looking for a CRM Lead to drive the future of customer engagement and help shape how we reach millions of patients across the UK. As CRM Lead, you will be the catalyst for transforming how we engage with customers across the UK affiliate, owning the adoption and optimisation of our CRM strategy.
Requirements
- Driving CRM usage across all functions and championing adoption within cross-functional teams
- Investigating and implementing ways to improve CRM adoption, establish workflows and data input standards
- Acting as the local point of contact for solution providers, regional and IO project teams
- Advising and engaging senior leaders on the business changes required for successful CRM adoption and commercial impact
- Owning, monitoring and reporting progress on new features deployment, upgrades and gap analysis
- Leading dashboard training and adoption initiatives in partnership with Commercial Excellence, frontline sales teams and Customer Engagement Champions
- Ensuring full compliance within CRM systems and maintaining detailed knowledge of all CRM-linked projects
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
- Tuition Reimbursement
