AI Solutions Analyst - Contact Center Technologies

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses.

Requirements

• Bachelor Degree in Computer Science, Data Analytics, Business, or related field; or equivalent experience.
• 3+ years of experience in one or more of contact center operations, applied AI enablement, analytics, or continuous improvement.
• Experience with one or more CRM and contact center platforms such as NiCE, SAP CRM, Salesforce, Genesys, or Five9.

Benefits

• Dynamic work environment and a unified and inclusive culture.
• Strong sense of belonging that leads to better collaboration and business performance.
• Company programs to help employees develop skills for success.