Networking Service Delivery Field Support Engineer (L1)

Join NTT DATA and make an impact. As a Networking Service Delivery Field Support Engineer (L1), you'll provide onsite technical support to clients, ensuring all requests and incidents are resolved with zero missed Service Level Agreement (SLA) conditions. The role is responsible for managing standard and low complexity incidents, conducting routine tasks, and using readily available information and standard practices.

Requirements

• Good communication skills, both verbal and written
• Ability to plan activities and projects well in advance
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when necessary
• Ability to apply active listening techniques
• Ability to adapt to changing circumstances
• Ability to place client at the forefront of all interactions

Benefits

• Competitive salary
• Opportunities for career growth and development
• Diverse and inclusive work environment
• Recognition and rewards for outstanding performance