Senior Team Lead, Managed Services Client Service Desk

Join NTT DATA as a Senior Team Lead, Managed Services Client Service Desk, and make an impact by managing a team of service desk employees, ensuring client satisfaction, and contributing to the development and improvement of the service desk.

Requirements

• Manage a team of service desk agents
• Ensure resource allocation, attendance, effective achievement of KPI's and planning activities
• Contribute to the process of managing tickets or calls logged at the service desk
• Take ownership and resolve or further escalate escalated incidents
• Monitor the performance of the team and identifies any training/coaching intervention required

Benefits

• Diverse and inclusive workplace
• Opportunities for growth and development
• Global culture that embraces diversity