Senior Team Lead, Technical Services

Join NTT DATA as a Senior Team Lead, Technical Services, and make an impact by ensuring the provision of technical services to clients, managing a team of engineers, and ensuring client satisfaction. The role involves operational leadership, incident management, and service level agreement management. The ideal candidate should have seasoned knowledge of technical services, IT service management, and related technologies, with good client-facing and communication skills.

Requirements

• Seasoned knowledge of technical services, IT service management, and related technologies
• Good client-facing and communication skills
• Developing management qualities, including the ability to inspire and mentor a team
• Ability to analyze data and produce reports on issues and recommend resolutions
• Ability to multi-task, set priorities and meet deadlines
• Bachelor's degree or equivalent in Business or Information Technology or related field
• Master's degree or equivalent in Information Technology or Business Administration preferred
• ITIL certification is desirable
• Relevant technical certifications as required

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance