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Job description
As a Founding Support Engineer at Nuclearn.ai, you will own technical support end-to-end, bridging the gap between customers and engineering, and building the support playbook from scratch. You will operate as a senior individual contributor with high autonomy and direct influence across engineering, customer success, and customer environments.
You will diagnose problems, monitor platform health proactively, and build the support playbook from scratch. You will also translate customer-reported symptoms into actionable technical information, shield engineering from noise, and ensure that nothing critical gets dropped.
You will have high autonomy and direct influence across engineering, customer success, and customer environments. You will also have the opportunity to establish Nuclearn's first structured technical support function, dramatically reduce engineering interrupt load, and improve customer experience.
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Energy & Mining • Tech, Software & IT Services
Nuclearn is a technology company dedicated to modernizing the nuclear energy industry through the application of artificial intelligence. We provide specialized AI and machine learning solutions designed to streamline critical processes, enhance safety, and improve efficiency for nuclear power plants globally. Our suite of services includes workflow and CAP screening automation, condition reporting, safety analytics, and AI-powered tools for engineers, all built by a team of experienced nuclear professionals and engineers. We differentiate ourselves by offering pre-trained, nuclear-specific AI – not generic software – addressing the unique challenges faced by the industry. Nuclearn is committed to supporting the long-term strength of nuclear energy and preparing the next generation of nuclear professionals through innovative technology and a focus on operational excellence.