Technical Support Technician

Role Overview

Join the OCI Group as a Technical Support Technician to strengthen Romain's team in Vitrolles, France. The team is part of a larger group of 1500 employees with a strong technical culture and a low hierarchical level. The role involves supporting and following up on premium clients from various sectors.

What You Will Do

Manage and resolve level 1 and 2 office, infrastructure, network, and application incidents; Follow and prioritize requests via our ticketing tool; Maintain clear and professional communication with users.

Why It Might Be a Fit

This position is open to people with disabilities. You will have the opportunity to work in a convivial, dynamic, and benevolent context with a team that values autonomy and quality.

Requirements

• Systems and Networks Administrator or IT Technician training
• At least 3 years of experience on a similar position
• Good mastery of Windows and Microsoft 365 environments
• Knowledge of business and application environments
• Customer service sense and relational ease
• Ability to vulgarize technical subjects for users
• Rigor, autonomy, and team spirit

Benefits

• Health insurance
• Participation agreement
• Employee benefits platform