Old Dominion Freight Line is recruiting for a Customer Service Representative to join their team in Orange, CA. The ideal candidate will provide exceptional customer service, respond to customer issues, and support other members of the team in a fast-paced environment.
Requirements
- Answer phones and respond to emails in a courteous and timely manner
- Perform general customer service by giving rate quotes, sales bids, status of shipments, helping customer correctly fill out a Bill of Lading and label freight, etc.
- Respond to customer issues and questions in a timely manner
- Provide Service 2.OD to internal and external customers
- Scan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer system
- As needed, may assist with general office duties such as mailing, filing and copying
Benefits
- Great Health Benefits including a Zero premium medical plan for employee only coverage
- Vision & Dental
- Short Term & Long Term Disability
- Flex Spending Accounts
- 401k Retirement plan with company match and additional company annual discretionary match opportunity
- Life Insurance
- Wellness Program
- 15 Days Paid Time Off (includes vacation and state Sick Leave)
- 9 Paid Holidays including a birthday holiday
- Tuition Reimbursement for Drivers and Technicians
- Training and growth opportunities to build a career
