The PHD EMEA Client Operations Lead is accountable for driving operational excellence to strengthen client relationships, improve responsiveness, and deliver a scalable high-quality client experience across key accounts.
Requirements
- 10+ years of experience in client operations, agency operations, delivery governance or operational leadership within a complex, multi-market environment.
- 5+ years of leadership experience in operations or client operations
- Strong understanding of media workflows, financial operations and delivery models.
- Proven ability to design, embed and govern operational processes at scale.
- Strong client credibility and calm executive presence.
- Pragmatic, outcome-focused mindset with a bias toward simplification and clarity.
- Proven capability to inspire, motivate, and guide teams through organisational change.
- Highly developed skills in building consensus and influencing senior leaders, clients, and internal teams
Benefits
- Flexible Working
- Diversity, Equity & Inclusion at OMG
