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Job description
Join the One Identity Team in Ireland as a Senior Support Engineer to provide enterprise-wide support service for our range of game-changing and award-winning solutions. You will be part of a collaborative team providing telephone and email assistance to our customer and partner base. We believe in honest communication, share creativity, and welcome different perspectives.
As a Senior Support Engineer, you will manage Cases and any ongoing Escalations, collaborate with the other members of the Global Support Team, invest in the Knowledge-Centered Methodology (KCS) and contribute to the Support Portal, participate in activities relating to product improvement and demand reduction, and provide a high-quality service delivery experience to the internal and external stakeholders.
The successful candidate will bring to the role prior technical support experience at an enterprise level, including development or system administration and technical writing skills. You will have the ability to work independently and in a team, with strong troubleshooting and diagnostic skills to find a resolution, and have the willingness to pick up new knowledge and general concepts of the technology within One Identity products.
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Company
Tech, Software & IT Services
One Identity is a leading provider of unified identity and access management (IAM) solutions, helping organizations secure and manage digital identities across their entire ecosystem. The company specializes in identity governance and administration (IGA), privileged access management (PAM), and access management (AM), offering both self-managed and fully managed deployment options to fit diverse IT environments. Serving over 11,000 organizations globally and managing more than 500 million identities, One Identity delivers solutions focused on strengthening security posture, reducing risk, and ensuring compliance. Core services include privileged account management, identity administration, multi-factor authentication, and Active Directory account lifecycle management, enabling businesses to navigate digital transformation with confidence.