IT Support Engineer

Onera Health is looking for an IT Support Engineer to strengthen their growing IT&Ops team. The ideal candidate will have a strong understanding of Microsoft 365, network security, and firewalls, and experience with tools like Microsoft Intune. The role involves supporting colleagues with IT-related issues, ensuring smooth day-to-day operations, and contributing to process improvements.

Requirements

• User & Helpdesk Support: Act as the first line of support for all employees, resolving issues with hardware, software, and network connectivity.
• Register, monitor, and resolve tickets in Jira Service Management.
• Systems Access Management: Manage IT systems and providing/revoking access to employees.
• Device & Asset Management: Procure, configure, and manage all company hardware, including laptops and mobile devices.
• Backup & Disaster Recovery: Implement and regularly test data backup and disaster recovery plans to ensure business continuity and data integrity.
• Documentation: Meticulously document IT procedures, IT records such as system configurations and IT service desk tickets.

Benefits

• Competitive salary
• 13th-month bonus
• Pension scheme
• 25 vacation days
• Option to purchase additional days
• Friendly and open company culture with regular team activities
• Opportunities to grow as Onera continues to expand