We are looking for a talented Customer Solutions Manager to play a key role in the Customer Solutions team. You'll be instrumental in delivering high-quality solutions that meet the needs of our users and clients. We value curiosity, innovation and willingness to continuously learn new technologies.
Requirements
- 5 - 10 years of enterprise-level, technology-related support or account management experience
- Exceptional customer focus and bias for action
- Experience supporting nascent products/services into new markets is strongly desired
- Adept at establishing and developing relationships across customer organizations
- Strong technical problem solving skills with a demonstrated ability to adapt to new technologies and learn quickly
- Experience with data analytics, including applications like Tableau, SQL and advanced Excel functions
- Experience visualizing big data to demonstrate value and quality to customers
- Experience in Data Modelling and AI & ML desirable.
- Familiarity with internet, cellular and broadband technology and infrastructure
- At least some experience with RAN/RF
- Self-motivated with a track record of appropriate urgency and follow-through
- Strong verbal and written communications skills with both clients and internal audiences, able to effectively communicate across all levels of the organization
- Knowledge and expertise with Ookla’s product offerings, including our licensing, data, and awards, or experience with similar technology-based product offerings
- Ability to travel regularly to meet and connect with existing clients, and to attend Ookla corporate and team functions
- Strategic thinker with the ability to see/understand the big picture
- Global business experience a plus, with special focus on supporting the needs of an international customer base
- Technical Program or Project Management experience a plus
- B.A./B.S. degree or equivalent, Master’s degree or international business education a plus
Benefits
- Competitive salaries
- Robust, health and wellness-focused benefits
- Paid time off when you need it
- Employee Resource Groups
- Company-sponsored events
- Educational support
- Mentorship programs
- Career development resources
- Employee engagement programs
- Recognition awards
