We're looking for a Senior Technical Customer Support Engineer to provide exceptional customer experiences, troubleshoot complex technical challenges, and work closely with Engineering and Customer Success Managers to ensure alignment on customer priorities.
Requirements
- 3+ years of experience in a Senior technical support, Tier 2, DevOps, or SRE-adjacent role supporting enterprise or SaaS platforms
- Proficiency in Jinja2 for automation and customisation tasks
- Solid understanding of SQL and experience querying databases to extract and manipulate data
- 3+ years experience troubleshooting and resolving API functionality and bi-directional integration issues between systems
- Experience with AWS environments and cloud-based SaaS architectures
- Experience creating and troubleshooting workflows
- Experience with Webhooks
- Excellent communication skills, both verbal and written
- Exceptional problem-solving skills, attention to detail, and a demonstrated track record of diagnosing and resolving complex technical issues
- Ability to work independently and as part of a team in a fast-paced, high-pressure environment
Benefits
- Dental & Vision Insurance
- Employee equity plan
- Health Insurance for your spouse and dependents
- Pension, Life insurance and Income protection
- Remote working & flexible work schedules
- Working from home equipment allowance
- Regular, fun social events and workshops
