Customer Support Manager

Role Overview

We're looking for a compassionate and connected Customer Support Manager to welcome new residents and lead our administration team at Vermont Views Care Community. The role involves acting as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.

What You Will Do

Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home. Lead and inspire a team to deliver exceptional administrative and customer support services.

Why It Might Be a Fit

Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded). Proven leadership skills with experience coaching and mentoring a team. Exceptional communication skills with a genuine passion for helping people.

Requirements

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Proven leadership skills with experience coaching and mentoring a team
• Exceptional communication skills with a genuine passion for helping people
• An organised, empathetic nature with the ability to manage sensitive conversations

Benefits

• 12% superannuation
• True work-life balance — Stable Monday to Friday hours, no weekends
• Career development through our Opal HealthCare Academy
• Leadership pathways — Grow your career in a supportive, values-led environment
• $5,000 referral bonuses for bringing a friend onboard
• National secondment opportunities to grow your career while exploring new locations
• Sector-leading systems & innovation