The Project Delivery Manager is responsible for the delivery of technical projects across the United States and its territories as well as Canada. They will have direct responsibility for a team that may include project managers and project coordinators.
Requirements
- Manage customer-facing projects, ensuring timely delivery and high-quality outcomes.
- Collaborate with service and sales teams to align resources with customer requirements.
- Monitor SLAs and internal metrics; implement remediation plans when needed.
- Identify trends in customer or department activity and develop action plans.
- Draft and review project SOWs, develop project plans and schedules.
- Create documentation and provide training on processes and policies.
- Maintain an individual caseload while supporting the team and covering absences.
- Model behaviors aligned with Optus’ Core Values and Code of Ethics.
- Train, guide, and develop direct reports to meet organizational goals.
- Facilitate team meetings, hold one-on-ones, and address performance issues.
- Provide guidance on complex problems and customer interactions.
- Drive process improvements through suggestions, teams, and root cause analysis.
- Engage directly with customers to ensure satisfaction.
- Perform other duties as assigned.
Benefits
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
