Service Delivery Operations Support

The primary responsibilities of the Service Delivery Operations Support is to oversee the day-to-day operations of the Service Delivery team to ensure all customer service level agreements and company expectations are met while also providing direct customer support when needed.

Requirements

• Bachelor’s degree (BA/BS) from four-year college or university
• three to five years related experience and/or training or equivalent combination of education and experience
• Telecom or Technology experience required
• Call Center experience preferred
• Extensive experience in Microsoft Word and Excel spreadsheet development required
• Must possess strong oral and written communication skills
• Strong organizational and administrative skills and a positive, professional attitude
• Must be able to multi-task and handle stressful situations in a professional manner
• Must be able to show strong leadership abilities and a history of leadership in a team-oriented work environment

Benefits

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance