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Job description
As a member of the Support organization, you will be the primary point of contact for customers, providing technical assistance via phone and web portals. You will troubleshoot Oracle Life Sciences Safety products, ensuring high-quality support while adhering to industry regulations and Oracle’s customer service standards.
Diagnose and resolve technical issues related to Oracle’s Life Sciences Safety products. Analyse databases, review technical design specifications, and replicate reported issues. Manage high-priority customer interactions and provide solutions within defined SLAs.
6-10 years of experience in technical support or technical consulting. Strong problem-solving skills, excellent time management, and a customer-focused mindset.
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Tech, Software & IT Services
Oracle is a leading cloud technology company offering enterprise software, applications, and database solutions. Known for its autonomous database and robust cloud infrastructure, Oracle empowers businesses to innovate, improve efficiencies, and enhance security. The company's diverse portfolio includes middleware, business intelligence, and ERP systems, catering to organizations of all sizes. Oracle fosters a culture of diversity and innovation, driving real-world impact through cutting-edge technologies.