Customer Success Manager, Smart Containers

Join ORBCOMM as a Customer Success Manager and drive measurable ROI for global maritime leaders. Act as a strategic partner and deeply embedded within the client's organization to understand their structure, priorities, KPIs, and decision-making processes.

Requirements

• Drive measurable customer value & ROI
• Define baseline KPIs and co-create ROI models
• Track and communicate progress
• Identify operational inefficiencies
• Oversee governance and execution of pilot programs
• Develop expert-level knowledge of ORBCOMM's Smart Containers solutions
• Translate product capabilities into business value
• Share insights and best practices
• Act as an embedded client partner
• Immerse in customer environments
• Build trust-based relationships
• Map stakeholder ecosystems
• Advise customers on process optimization
• Collaborate cross-functionally
• Capture customer insights
• Translate them into actionable feedback
• Support Sales in identifying upsell and cross-sell opportunities
• Engage and communicate with impact
• Prepare and deliver compelling business reviews
• Facilitate strategic workshops
• Communicate progress, risks, and recommendations
• Keep stakeholders aligned on priorities, success metrics, and roadmap execution

Benefits

• Health insurance
• Retirement plan
• Tuition reimbursement
• Paid time off
• Relocation assistance