We are looking for a 4G LTE / 5G NR Tier 2 Network Support EMS SME to join our Wireless Networks team. You will be a key contributor being technical interface, on-site to customer market teams. You will have your finger on the pulse of the customer’s regional network.
Requirements
- Strong knowledge and experience with 4G / 5G RAN Element Management Systems
- Strong communication and presentation skills for execution of technical training of the Clients EMS in a one on one or group setting
- Strong customer focus
- Knowledge of EMS protocols, purposes and use cases
- Experience with management server installations in customer central offices
- Working knowledge of 4G and/or 5G 3GPP technologies
- Must be able to drive for resolutions with other Engineering teams
- Provide 24/7 on-call support as needed for commercial Network outages and network performance issues within the region
- Experience working with development teams to communicate customer enhancement requirements
- Experience with wireless network architecture, protocols, RF optimization and standards
- Knowledge of wireless network deployments, installation and commissioning
- Be able to review various Engineering MOPs and identify missing steps or issues
- Assist in resolution of high severity issues to meet SLA requirements 24x7
- Willing to travel to customer locations within your region often by automobile
