We are a global technology leader transforming the music and entertainment industry through advanced rights management and data solutions. We partner with top-tier clients such as Sony Music Publishing, Warner Music Group, BBC, and Universal Music Publishing.
Requirements
- Monitor and manage service delivery processes to ensure adherence to SLAs
- Identify and resolve service delivery issues promptly
- Track and analyze key performance indicators (KPIs) to measure service quality and identify areas for improvement
- Create accurate and comprehensive reports based on Soundmouse services
- Utilize advanced Excel formulas to automate report generation and analysis
- Trigger and track service tickets (SP/SD) for reported incidents and service requests
- Collaborate with relevant teams to resolve issues efficiently
- Build and maintain strong relationships with clients through effective communication and proactive problem-solving
- Address client concerns and inquiries in a timely and professional manner
- Provide regular updates to clients on service status and any potential issues
Benefits
- Competitive salary package
- Hybrid work model with flexibility to support your lifestyle
- Comprehensive private health and life insurance coverage
- The latest tech equipment to support your productivity and creativity
- Collaborative, inclusive, and international work environment