Service Delivery Executive

We are a global technology leader transforming the music and entertainment industry through advanced rights management and data solutions. We partner with top-tier clients such as Sony Music Publishing, Warner Music Group, BBC, and Universal Music Publishing.

Requirements

• Monitor and manage service delivery processes to ensure adherence to SLAs
• Identify and resolve service delivery issues promptly
• Track and analyze key performance indicators (KPIs) to measure service quality and identify areas for improvement
• Create accurate and comprehensive reports based on Soundmouse services
• Utilize advanced Excel formulas to automate report generation and analysis
• Trigger and track service tickets (SP/SD) for reported incidents and service requests
• Collaborate with relevant teams to resolve issues efficiently
• Build and maintain strong relationships with clients through effective communication and proactive problem-solving
• Address client concerns and inquiries in a timely and professional manner
• Provide regular updates to clients on service status and any potential issues

Benefits

• Competitive salary package
• Hybrid work model with flexibility to support your lifestyle
• Comprehensive private health and life insurance coverage
• The latest tech equipment to support your productivity and creativity
• Collaborative, inclusive, and international work environment