Manager, Professional Services

Role Overview

As a Manager, Professional Services, you will support and drive success of individual team members and lead a collaborative approach to achieve group goals. The Service Delivery Manager will help build out a team of Professional Services & Implementations experts to help expand our business within the property & casualty insurance space or risk management, GRC, EHC and/or healthcare software industries.

What You Will Do

Coordinates assignment of colleagues to implementation projects and ongoing support accounts, manages individual team member workloads, and intervenes in difficult client situations to drive projects to a successful conclusion.

Why It Might Be a Fit

This role requires a Bachelor’s Degree in a business or technical field, 5+ years of previous client-facing experience in a professional services environment, and 2+ years of people leadership experience in a professional services environment.

Requirements

• Bachelor’s Degree in a business or technical field
• 5+ years of previous client-facing experience in a professional services environment
• 2+ years of people leadership experience in a professional services environment
• JavaScript, XML, SQL preferred
• Insurance Claims, Billing and Policy or RMIS, GRC, EHS, and/or Healthcare software industry

Benefits

• Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
• Paid Time Off – Flexible options plus 10 paid company holidays where available
• Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
• Generous family leave options—including adoption and foster care placements
• Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
• Retirement Savings – 401(k) with company match up to 4%
• Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
• Education Assistance Program – to help colleagues pursue industry/role-specific certifications
• Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
• Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage