Customer Service Agent (Bi-lingual French & English) – Hybrid (Paris, FR)

We are seeking a Customer Service Agent (Bi-lingual French & English) to join our hybrid team in Paris, France. As a customer service agent, you will provide best-in-class care and support to our members via video, phone, email, and chat. The ideal candidate will be fluent in both French and English, have 1-2 years of experience in customer support or security, and be comfortable with Microsoft Office and other web-based platforms.

Requirements

• Fluency in both French and English
• 1-2 years of experience in customer support, security, or a similar client-facing role
• Higher education
• Comfortable with Microsoft Office, G-Suite, and other web-based platforms
• Strong communication skills, calm under pressure, and detail-oriented
• High energy, professional, and process-driven
• Ability to identify and respond to auditory cues at varying volumes
• Ability to remain seated for extended periods and focus on screen-based work
• Ability to read and respond to visual computer data, including different colors and refresh rates

Benefits

• Competitive base pay
• Quarterly bonus for full-time team members
• Stock options
• Total rewards
• Paid time off
• Complimentary security services for you and your loved ones
• Growth and development opportunities