Customer Service & Safety Agent (Bi-lingual French & English) – Hybrid (Birmingham, UK)

Join Bond as a Customer Service & Safety Agent (Bi-lingual French & English) and support our growth by providing best-in-class care and support to our members throughout their Bond member experience.

Requirements

• Speak and write fluently in both French and English
• Security Industry Authority (SIA) Public Space Surveillance (CCTV) Licensed
• 1-2 years of experience in customer support, security, or a similar client-facing role
• Currently enrolled in or have completed higher education
• Comfortable with Microsoft Office, G-Suite, and other web-based platforms
• Strong communicator, calm under pressure, and detail-oriented
• High energy, professional, and process-driven
• Can identify and respond to auditory cues at varying volumes
• Can remain seated for extended periods and focus on screen-based work
• Can read and respond to visual computer data, including different colors and refresh rates
• Able to successfully complete a background check and reference process
• Hold a current, valid, and clean driver's license

Benefits

• Competitive Base Pay
• Quarterly bonus for full-time team members
• Stock Options for Permanent contract
• Total Rewards