Director of Customer Operations - Fluent in English and a second language (Spanish, Portuguese, Hebrew or other) – Remote - London, UK)

We are searching for a dynamic Director of Customer Operations to lead and manage our Command Center Operation, represent the company in customer-facing engagements, and develop and enhance processes to strengthen the Operations Framework.

Requirements

• Lead and Manage Command Center Operation
• Represent Bond to customers, partners, the public, government, and other external sources
• Establish short-range and achieving long-range objectives and strategies, and drive action to achieve them in a member and subscriber-based environment
• Develop and enhance processes to strengthen the Operations Framework
• Identify the training needs of team members and create/administer formal developmental and training/mentoring programs
• Effectively evaluate situations, identify critical issues, and support team members in a high-intensity, potentially high-stress environment
• Establish or suggest improvements to applications, ideas, relationships, systems, or contributions
• Coordinate the creation of staffing solutions
• Identify and analyze trends and patterns and produce strategic reports, dashboards, metrics for Command Center Operations and presentation to Senior Leadership
• Coordinate the Work and Activities of Others to ensure results are Timely, Accurate, and Complete
• Report on daily, weekly, monthly activities to key stakeholders
• Maintaining incident logs, client reports, and other activities
• Scheduling events, programs, and activities, as well as the work of others

Benefits

• Complete meritocracy
• Competitive Starting Salary commensurate with geographic location and skills/qualifications, plus benefits and bonus potential
• Quarterly Bonus
• Stock option grants at a high growth startup
• Generous time off and sick time benefits
• Bond security services for you and your loved ones ($450 value per person)
• Growth and development opportunities to advance your career
• Employee will be automatically enrolled in the Employer's pension scheme