We are searching for a dynamic Director of Customer Operations to lead and manage our Command Center Operation, represent the company in customer-facing engagements, and develop and enhance processes to strengthen the Operations Framework.
Requirements
- Lead and Manage Command Center Operation
- Represent Bond to customers, partners, the public, government, and other external sources
- Establish short-range and achieving long-range objectives and strategies, and drive action to achieve them in a member and subscriber-based environment
- Develop and enhance processes to strengthen the Operations Framework
- Identify the training needs of team members and create/administer formal developmental and training/mentoring programs
- Effectively evaluate situations, identify critical issues, and support team members in a high-intensity, potentially high-stress environment
- Establish or suggest improvements to applications, ideas, relationships, systems, or contributions
- Coordinate the creation of staffing solutions
- Identify and analyze trends and patterns and produce strategic reports, dashboards, metrics for Command Center Operations and presentation to Senior Leadership
- Coordinate the Work and Activities of Others to ensure results are Timely, Accurate, and Complete
- Report on daily, weekly, monthly activities to key stakeholders
- Maintaining incident logs, client reports, and other activities
- Scheduling events, programs, and activities, as well as the work of others
Benefits
- Complete meritocracy
- Competitive Starting Salary commensurate with geographic location and skills/qualifications, plus benefits and bonus potential
- Quarterly Bonus
- Stock option grants at a high growth startup
- Generous time off and sick time benefits
- Bond security services for you and your loved ones ($450 value per person)
- Growth and development opportunities to advance your career
- Employee will be automatically enrolled in the Employer's pension scheme
