Senior Client Success Manager
OzowCape Town, Western Cape, South Africa
Posted October 23, 2025
Full Time
About the Company
Ozow is a leading payment solutions provider offering automated EFT services through multiple platforms like SMS, eCommerce, eBilling, QR Code, and POS. With its secure system and low transaction fees, Ozow enables real-time payments and reduces abandoned carts, promoting financial inclusion in Africa. The company has processed over a billion transactions worth R5 billion and is committed to making digital payments accessible and affordable for all merchants.
Job Description
Ozow is a leading fintech company seeking a dynamic Senior Client Success Manager to lead and oversee all client success activities. This role focuses on retaining, protecting, and growing key clients, leveraging data and insights to drive strategic account objectives. The Head of Client Success will act as a key member of the commercial leadership team, developing relationships at executive level and championing Ozow in high-profile accounts.
Requirements
- 6 – 10 years’ work experience in client success, account management and/or business development
- Strong track record of driving revenue growth through retention, expansion, and strategic partnership development
- Deep commercial understanding of payment ecosystems, digital business models, and emerging fintech trends
- Excellent strategic, analytical, and financial acumen
- Outstanding communication and presentation skills
- Demonstrated ability to lead, coach, and develop high-performing teams
- Proficiency in MS Word, PowerPoint, and Excel
Benefits
- Health breakfast
- Healthy lunch and snacks
- Team connections
- On-site bar
- Birthday leave
- Learning and Development opportunities
- Mentorship programme
- Quarterly team building
- Community initiatives
- Access to Ozow Tech Stack
- Medical aid subsidy
- Group Risk Insurance
- Growth Paid annual leave
