Resident Service Engineer

Role Overview

We are looking for a highly skilled Resident Service Engineer to work on-site at one of our Key Customers locations to install, maintain and support Packsize equipment, manage our parts and inventory unit within the warehouse, and build and maintain customer relationships.

What You Will Do

Scheduling tasks, troubleshooting issues, performing routine maintenance, and providing 5-Star customer service by proactively visiting or calling the customer to ensure they are fully satisfied with the Packsize equipment, process flow, packaging designs, and service.

Why It Might Be a Fit

This individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and provides 5-Star customer service by proactively visiting or calling the customer to ensure they are fully satisfied with the Packsize equipment, process flow, packaging designs, and service.

Requirements

• Associate's Degree, Vocational Training or equivalent experience
• Knowledge of Windows platforms
• Knowledge of and effective use of hand tools
• Knowledge of mechanical platforms
• Ability to work independently with little or no direct supervision

Benefits

• Paid Time-off
• Paid Parental Leave
• Health Insurance (Medical, Dental, Vision)
• Short and Term/Long Term Disability
• Life Insurance
• 401(k) matching