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Job description
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Provide technical support to customers and partners, handle escalations, provide configurations, troubleshooting, and best practices, manage support cases, and provide fault isolation and root cause analysis.
You will enjoy networking with key contacts, detailing difficult technical issues, and providing quick thinking and support to clients in high-pressure situations.
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Company
Tech, Software & IT Services
Palo Alto Networks is a global cybersecurity leader that delivers an integrated Security Operating Platform protecting organizations across clouds, networks, and endpoints. Leveraging AI, behavioral analytics, automation, and orchestration, the company offers next‑generation firewalls, cloud and SaaS security, threat intelligence, and endpoint protection. Its platform serves tens of thousands of customers worldwide and is tightly integrated with major cloud providers such as AWS, Azure, and Google Cloud. Palo Alto Networks distinguishes itself through relentless innovation, a robust partner ecosystem, and a mission to make each day safer for the digital world.