Member Experience Professional I - Contact Center

Partners Federal Credit Union seeks a Member Experience Professional I - Contact Center to deliver exceptional service to internal and external members, build strong relationships, and collaborate with internal branches and departments. The role requires adeptness in handling member inquiries, maintaining confidentiality, and upholding compliance with state and federal banking laws.

Requirements

• Provide exceptional service to internal and external customers
• Build and maintain strong relationships with internal cast members and members
• Determine member needs and open deposit products
• Follow up on customer inquiries not immediately resolved
• Protects and maintains confidentiality with all members financial data
• Ensure that all membership documents are processed by meeting and exceeding quality control standards

Benefits

• Comprehensive benefits package
• Paid time off
• Annual Incentive Plan (AIP)
• Retirement benefits
• Medical, dental, and vision benefits