Entry Level Bilingual (Spanish/English) Helpdesk Specialist, San Antonio

The Bilingual Service Desk Analyst I will be the first point of contact for our Company and our customers’ day to day IT related requests in a 24/7/365 call center environment. The candidate will provide remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Requirements

• Provide remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to email messages, web inquiries, and or phone calls for customers seeking help
• Logs all request into the Government tracking system (Remedy)
• Adds new users to the network and specifies their directory structures and system access, password resets, troubleshoots network usage and peripheral issues, resolves LAN connectivity issues and maintains LAN and internet connections
• Troubleshoots hardware and software problems, assists users with desktop applications and provides user training
• Utilizes support applications to track user requests from trouble ticket generation to resolution
• Escalates problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner
• Provides first-level telephone, email, and web support for computer systems, which may include software, hardware, and telecommunication systems
• Follow up with customers to ensure issue has been resolved
• Gain feedback from customers about computer usage
• Run reports to determine malfunctions that continue to occur

Benefits

• Paid Time Off
• 401k Matching
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Accidental Death and Dismemberment Insurance