Tech Support Specialist providing technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.
Requirements
- 1-2+ years of experience in Technical Support, IT Helpdesk, SaaS Support, or Customer-Facing Troubleshooting
- Technical Skills: experience with Zendesk, Jira, ServiceNow, Freshdesk, familiarity with SaaS platforms, networking basics, operating systems
- Communication Skills: strong written and verbal English communication, ability to explain technical issues clearly to non-technical users, multitasking and organizational skills
