Customer Care (L3)- Medical Imaging

PaxeraHealth Corp. is hiring a Customer Care L3 Engineer to join their Implementation and Customer Care team. The role involves technical support for clients, troubleshooting and resolving software and technical issues, and implementing software solutions in cloud-based, virtual, and physical environments.

Requirements

• 5+ years supporting or implementing PACS or similar Healthcare IT software
• Bachelor's degree in Computer Science or related field (or equivalent experience)
• Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE
• Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.)
• Strong communication and interpersonal skills with a customer-first mindset

Benefits

• Company Health, Vision and Dental insurance
• Life Insurance
• Paid Holidays
• Paid Vacation
• Paid sick time
• Paid personal days