Operations Support Associate

The Operations Support Associate provides helpful information, answers questions, and responds to clients' complaints in a timely manner, acting as a frontline and offering proactive assistance to the customer. The role involves responding to client inquiries, communicating with clients, and documenting all client interactions according to standard operating procedures.

Requirements

• At least 1 year of Customer Service Experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businesses
• Proven customer support experience or experience as a client service representative
• Excellent communication and analytical skills
• Ability to multi-task, prioritize, and manage time effectively
• Knowledgeable/proficient in using spreadsheets (preferred)
• Experience in using MS Office, G-Suite, Zendesk or similar tools

Benefits

• Competitive salary
• Employee Share Option Scheme
• Additional benefits as we grow