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Job description
The Merchant Support Representative plays a critical role in delivering a positive, seamless experience for both merchants and shoppers around the world. This role serves as a frontline point of contact, providing timely, accurate, and professional support across multiple channels including phone, email, and live chat. In this position, you will troubleshoot technical issues, respond to payment-related inquiries, and help resolve concerns tied to products, services, and transactions.
Company
Finance • Tech, Software & IT Services
Payroc is a global payments platform that processes more than $93 billion in annual volume for over 158,000 merchants. Founded in 2003, the company specializes in merchant acquisition, credit-card processing, interchange management, and unified commerce solutions that integrate card-brand sponsorships. Payroc differentiates itself through best-in-class sales enablement tools and proprietary technology that streamline payment workflows and accelerate merchant growth. Its full-service approach combines cutting-edge processing infrastructure with customized support, making it a trusted partner for businesses seeking scalable, compliant payment solutions.