Technical Support

Payzli is a fast-growing payment technology company that builds the tools businesses rely on to accept payments, manage operations, and grow. We're hiring a Fanatical Support Representative who owns every interaction from first contact to full resolution, making every merchant, partner, and user feel like they have a dedicated team behind them.

Requirements

• Serve as the first point of contact for merchants, partners, and internal teams
• Troubleshoot and resolve issues related to payment terminals, Payzli POS, payment gateway, merchant onboarding, and account configuration
• Document issues clearly and escalate to engineering, product, or operations with actionable context when needed
• Collaborate with product and tech teams to surface recurring issues and contribute to continuous improvement
• Maintain composure and professionalism under pressure

Benefits

• Competitive base salary
• Growth path with opportunities for promotion
• Real impact on the product and company
• Close-knit team culture that values empathy, accountability, and getting things done