AVP, Mortgage Servicing Operations

Role Overview

Provide day-to-day operational leadership and execution support across assigned Mortgage Servicing functions. Ensure operational effectiveness, regulatory compliance, risk discipline, and service quality within a defined functional scope.

What You Will Do

Lead operational execution, manage and develop managers and staff, implement training and automation, support policy implementation, monitor operational KPIs, and partner with various teams to support audit and examination activities.

Why It Might Be a Fit

Requires a senior leader with deep integrity, a team-centered orientation, and a collaborative approach to problem-solving. Must have experience in mortgage servicing operations, regulatory compliance, and investor requirements, as well as strong analytical and problem-solving skills.

Requirements

• Bachelor's degree
• Minimum 12 years of progressive experience in mortgage servicing, financial services, or another highly regulated industry
• Minimum 5 years of management experience leading operational teams
• Minimum 2 years at a director level
• Demonstrated knowledge of mortgage servicing operations, regulatory compliance, and investor requirements
• Experience supporting audits, examinations, and issue remediation
• Working knowledge of mortgage servicing systems and reporting tools
• Adaptable and trustworthy senior leader with deep integrity, a team-centered orientation, and a collaborative approach to problem-solving

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions