Customer Care Advocate - Remote
PerunHRBothell, Washington, United States
Posted December 12, 2025
Full Time
About the Company
PerunHR is a talent acquisition and outsourcing firm founded by Stefan Markovic, leveraging over eight years of industry experience to deliver end‑to‑end recruiting, sourcing, interviewing, assessment, and onboarding services. The company specializes in Recruitment Process Outsourcing (RPO), Business Process Outsourcing (BPO), labour and foreign workforce solutions, and custom job‑description and resume creation. PerunHR differentiates itself through a client‑centric, innovative approach that tailors every engagement to the unique needs of each organization. By treating clients as partners, the firm aligns its success with that of its collaborators, driving measurable growth and operational excellence.
Job Description
The Customer Care Advocate will assist customers with inquiries and issues, build professional rapport, and promote Wave products and services. They will also troubleshoot technical issues, resolve problems, and maintain composure in stressful situations.
Requirements
- Answer inbound calls and interact with customers
- Facilitate successful outcomes of customer inquiries
- Build professional rapport with customers
- Process payments and enter credit card information accurately
- Troubleshoot technical issues and resolve problems
- Promote and recommend Wave products and services
- Represent Astound in a positive, professional, and ethical manner
- Demonstrate strong ability to analyze and solve problems
- Meet or exceed established goals and performance metrics
Benefits
- Paid Time Off
- Health Insurance
- Retirement Plan
- 401k Matching
- Tuition Reimbursement