HR Contact Center Representative -REMOTE/HYBRID
PerunHRFranklin, Tennessee, United States
Posted January 5, 2026
Full Time
About the Company
PerunHR is a talent acquisition and outsourcing firm founded by Stefan Markovic, leveraging over eight years of industry experience to deliver end‑to‑end recruiting, sourcing, interviewing, assessment, and onboarding services. The company specializes in Recruitment Process Outsourcing (RPO), Business Process Outsourcing (BPO), labour and foreign workforce solutions, and custom job‑description and resume creation. PerunHR differentiates itself through a client‑centric, innovative approach that tailors every engagement to the unique needs of each organization. By treating clients as partners, the firm aligns its success with that of its collaborators, driving measurable growth and operational excellence.
Job Description
We are seeking an HR Contact Center Representative to resolve employee inquiries and issues by utilizing contact center procedures, policy manuals, knowledge management system and other reference materials.
Requirements
- High School diploma or equivalent
- Associates degree or equivalent level of Bachelor education in HR or related field preferred
- One (1) year or more experience in HR, Call Center, or related field preferred
- One (1) year or more experience Case management system(s) (e.g., ServiceNow; Salesforce, etc.) preferred
- Exceptional communication skills (written and verbal)
- Ability to adapt communication style to different customer groups
- Ability to listen effectively to customer concerns and issues
- Ability to create an environment that encourages sharing of information within the team