HR Contact Center Representative -REMOTE/HYBRID

We are seeking an HR Contact Center Representative to resolve employee inquiries and issues by utilizing contact center procedures, policy manuals, knowledge management system and other reference materials.

Requirements

• High School diploma or equivalent
• Associates degree or equivalent level of Bachelor education in HR or related field preferred
• One (1) year or more experience in HR, Call Center, or related field preferred
• One (1) year or more experience Case management system(s) (e.g., ServiceNow; Salesforce, etc.) preferred
• Exceptional communication skills (written and verbal)
• Ability to adapt communication style to different customer groups
• Ability to listen effectively to customer concerns and issues
• Ability to create an environment that encourages sharing of information within the team