Help Desk Specialist

Role Overview

The Help Desk Specialist provides technical support and assistance to internal users, troubleshooting hardware, software, and network problems. This role requires a strong foundational understanding of IT systems, excellent communication skills, and a passion for solving problems.

What You Will Do

Serve as the first point of contact for customers seeking technical assistance, troubleshoot and repair desktop & laptop computers, install new hardware/software, and provide customer support and necessary one-on-one training/instruction.

Why It Might Be a Fit

Ideal for someone with a strong foundational understanding of IT systems, excellent communication skills, and a passion for solving problems. Must be able to work independently, be self-motivated and goal-oriented, and possess a passion for teamwork and problem solving.

Requirements

• Associate degree or at least 2 years of college
• 3+ years of hands-on experience in an IT helpdesk or technical support role
• Basic understanding of operating systems (Windows, macOS, Linux) and common software applications
• Familiarity with networking concepts and hardware troubleshooting
• Demonstrated patience and overall courteous behavior when working with internal and external customers
• Excellent communication skills (written and verbal) and the ability to understand the customer’s needs and communicate technical issues in non-technical terms
• Demonstrated ability to work independently and must be self-motivated and goal oriented
• Superior organizational and time management skills
• Ability to multitask and appropriately handle/escalate tasks with conflicting priorities

Benefits

• Equal employment opportunities
• No benefits explicitly mentioned