Clinical Support Specialist Tier 1
PHILRemote
Posted February 13, 2026
Full Time
About the Company
PHIL is a pharmaceutical technology company that enhances patient access, provider engagement, and brand outcomes through innovative solutions. Key offerings include the PhilRx Digital Hub, which integrates with a national dispense network for seamless medication access, and services such as channel strategy, distribution network management, and field team enablement. PHIL's focus on comprehensive support and cutting-edge technology distinguishes it in the industry, helping brands maximize their commercial potential.
Job Description
Clinical Support Specialist Tier 1 - Provide real-time support to patients, providers, and pharmacies throughout the prescription process. Collaborate with cross-functional teams to streamline workflows and improve patient outcomes.
Requirements
- Active Board of Pharmacy license in the State of Residency
- Active Pharmacy Technician Certification Board (PTCB) certification
- Minimum 2 years of pharmacy technician experience and use of proprietary software to process prescriptions
- Strong understanding of pharmacy claims processes and coverage workflows
- Skilled in managing multiple digital platforms and navigating cross-system tasks
- Clear and professional verbal and written communication skills
- Ability to provide excellent customer service via inbound communication (calls and emails)
- Willingness and ability to learn operational workflows to quickly determine root cause
- Collaborative mindset with willingness to take guidance and feedback
Benefits
- Ground floor opportunity with one of the fastest-growing startups in health-tech
- Competitive compensation (commensurate with experience)
- Full benefits (medical, dental, vision)
- 401(k)
