Senior Implementation Manager

PHIL is seeking a Senior Implementation Manager to lead enterprise client implementations from committed intent through program activation. The role will focus on solution design, cross-functional execution, and delivering high-quality, technically sound implementations that drive speed to value.

Requirements

• Bachelor's degree or equivalent experience
• 10+ years of technology-enabled services implementation experience
• 5+ years of vendor-side ownership of enterprise implementations
• 5+ years managing cross-functional and project-specific teams in a matrixed environment
• Demonstrated ability to translate business objectives into technical architecture and operational execution
• Strong analytical and problem-solving skills with a data-driven approach to decision making
• Technical fluency in enterprise integrations including APIs, SFTP, flat file transfers, and SQL
• Familiarity with AI and LLL applications within technology-enabled service environments
• Experience designing implementation processes, documentation standards, and scalable delivery frameworks
• Proven ability to influence stakeholders and negotiate solutions across diverse internal and external constituencies
• Self-motivated, proactive, and comfortable operating in fast-paced, ambiguous environments
• Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical audiences

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech
• Fully remote working environment
• Competitive compensation (commensurate with experience)
• Full benefits (medical, dental, vision)
• 401(k) contribution opportunity