Customer Quality Engineer

Role Overview

We are looking for an enthusiastic candidate to join our growing PHINIA Quality team as a Customer Quality Engineer! This position will support us in quality function and reports to Quality Manager. The Customer Quality Engineer will be responsible for ensuring the quality of our products and services, building strong relationships with customers, and driving continuous improvement.

What You Will Do

The Customer Quality Engineer will be responsible for handling customer complaints, OKM and warranty incidents, leading problem analysis, and developing and monitoring corrective and preventive actions. They will also respond to customer demands, coordinate internal resources, and ensure timely response to quality issues.

Why It Might Be a Fit

We are looking for a candidate with a strong background in quality engineering, excellent communication skills, and the ability to work in a fast-paced environment. The ideal candidate will be able to build strong relationships with customers, drive continuous improvement, and ensure the quality of our products and services.

Requirements

• Bachelor degree in Quality or Mechanical Engineering/Electrical or related field or equivalent experience
• At least 5 years working experience in automobile quality or customer quality
• Able to communicate in oral and written English
• Good command of MS. Office
• Understand of IATF16949 quality system and quality tools
• Strong negotiation skill with customers
• Strong capability to maintain relationship with customers
• Able to travel as required

Benefits

• Compensation and benefits programs
• Health and well-being resources
• Family-centric policies
• Agile workplace program
• Formal development opportunities
• Safety training and equipment