Customer Success Manager

We're looking for a Digital Customer Success Manager to join our Legal Customer Success team to expand our reach and impact through Digital Customer Success. The role involves developing proactive digital experiences that scale our ability to drive customer value and adoption through all phases of the customer journey.

Requirements

• 5+ years of customer-facing experience on a GTM team in B2B SaaS
• Demonstrated experience in creating and implementing customer engagement programs and initiatives to drive customer satisfaction and retention
• Additional experience with digital customer success strongly preferred
• Experience using tools that manage customer communications at scale including email automation tools, in-product messaging, or other customer success tools

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing